Deming Video 11: The customer does not foresee his wants
W. Edwards Deming video
clip: 'The
customer does not foresee his future
needs'
Excerpted from The Deming of
America
Other One Minute Clips from the The Deming of America:
W. Edwards Deming:
Clip
1: 'Adversarial competition is
not the answer'
Clip 2: 'Defend your rights, you lose'
Clip 3: 'Banks do not fail because of mistakes at the teller's window'
Clip 4: 'Everybody's doing his best, with the greatest of intentions'
Clip 5: 'How could they (management) know?'
Clip 6: 'Management's job is optimization of the whole system'
Clip 7: 'Deming's second theorem'
Clip 8: 'Experience without theory teaches nothing'
Clip 9: 'Getting at transformation that must take place'
Clip 10: 'The Orchestra is an example of optimization'
Clip 11: 'The customer does not foresee his future needs'
Clip 2: 'Defend your rights, you lose'
Clip 3: 'Banks do not fail because of mistakes at the teller's window'
Clip 4: 'Everybody's doing his best, with the greatest of intentions'
Clip 5: 'How could they (management) know?'
Clip 6: 'Management's job is optimization of the whole system'
Clip 7: 'Deming's second theorem'
Clip 8: 'Experience without theory teaches nothing'
Clip 9: 'Getting at transformation that must take place'
Clip 10: 'The Orchestra is an example of optimization'
Clip 11: 'The customer does not foresee his future needs'
Don Petersen, then CEO, Ford:
David Kearns, then CEO, Xerox:
Robert Stempel, then CEO, GM: